Technical Support

Technical Support Services

DI’s software products are currently running in more than 1,000 hospitals, EMS agencies, state registry systems, and other types of facilities throughout the U.S., Canada, and around the globe. In addition to providing the most innovative software solutions, DI also provides exceptional support services for the users of our software products, including software maintenance, technical support and software training. Request technical support (current users)

DI offers a variety of support services to make your job easier.

Product Support Services

DI has a large user base of clients and provides ongoing application maintenance, development, and support services for our registry users. Software engineering, application development, training and other services are also available. DI’s in-house, full-time staff of professionals is dedicated to providing superior support services to our clients.

Software Technical Support

  • Software and Database Application Development
  • On-Site Installation
  • Systems Interfacing & Integration Consulting
  • Custom Application Development


A variety of training options are available. Web-based and on-site trainings for Collector, NTRACS and Outcomes products are held throughout the year, and training workshops are a feature of the annual DI Users Conference. Other training options include web-based modules, on-site sessions and sessions at DI’s Maryland facility.

Technical Support Request Form

We encourage users to submit technical support questions using the on-line form. The information will assist Digital Innovation in planning and improving product support. If you prefer to call, please click here for a list of technical support phone numbers.

Please complete and submit the form below. A Digital Innovation Product Support Representative will contact you by phone or e-mail.

First Name: Last Name:
Phone Number:

Type of Software:
Collector Trauma NTRACS V5 Trauma
Outcomes Tribunal (RIM) Registry Import

Type of Support Issue:
Installation/Update Report Writer Technical Assistance
Coding Records Report Writer Report Assistance
Printing/Printers Import/Export
User Defined Fields Error Messages
State Download Menus
Question for Technical Support: (If applicable, please include any error messages and/or report specifics.)