CaseMaster: Complaint Desk

CaseMaster Complaint Desk software will assist anyone involved at any level in responding to or investigating complaints or incidents of any nature. It will aid in recording, tracking, and reporting investigations or responses to complaints, incidents, or allegations which emerge in dioceses, parishes, schools, agencies, institutions, and religious communities.

It accomplishes this by providing a single-source and multi-user repository of consistent and up-to-date information about the matter and who is involved, including easy generation of documents and reports, automatic activity-logging, and team workflow assistance through on-line confidential notes and tasks. It can be used to track matters as complex as a criminal investigation or as simple as a single phone call. As well as maintaining secure, password-protected records, it reveals connections among records, including multiple complaints by or against the same person.

Fast, Efficient, and User-Friendly Data Entry

With the use of drop down menus, case data profiles, easy tab navigation and many other modern features, CaseMaster is the leading technology for the Tribunal/Chancery market. The existing CaseMaster's many features designed exclusively for the tribunal processes have been carried over to the Complaint Desk. A few are:

· Case Record Manager	· Easy-to-understand merge Fields
· Shared Profiles: People & Places	· Selectable Case Log
· User Notes and Reminders	· Reports & User Defined Queries
· Multiple Task Tracking	· Integrated Word Processor
· Editable Pick Lists	· Ability to Link to External Files
· Definable Security Levels	· Annual Upgrades
· Document History & Log	· And many others
· Editable Merge Documents

Complaint Desk New features

• Memo Fields for displaying critical information specific to the following Complainant and Accused TABS
• Cooperation color indicators for both the Complainant and Accused that are displayed at the bottom of ALL TABS.
• New tracking system for all case contacts.
• Improved flexibility for documentation. In addition to the existing document editor and file linking features, the User now has the ability to link to a folder permitting many documents relevant to the same Contact to be stored.
• For CaseMaster Users, it utilizes many of the existing Profile Editors (Diocese,Parish, etc.) eliminating the need to re-enter data.
• Enhanced security
• Financial tracking and reporting to monitor case costs.

New tracking system for all case contacts

• Provides easy method for tracking all Contacts" (phone, letters, walk-ins, meetings, etc,) between all parties including those within the Diocese Staff.
• Search feature provides easy retrieval of any Contact by Person(s) involved (accused, complainant, third parties, Staff Personnel, etc.) and search hi-lights for specific text.
• Ability to record Testimony for each contact (document, link to external file, and/or link to an external folder")
• Staff Profiles, once established, provide the User fast selection of staff involved in the contact.